Logitech Kills Concord Remotes However Says It Will Supply Help


Illustration for article titled Logitech Kills Harmony Universal Remotes, Says It Will Offer Support for as Long as Customers Use Them

Picture: Araya Diaz (Getty Pictures)

For these of you that turned to considered one of Logitech’s Concord common remotes to flee the mountain of remotes in your house, we’ve some unhappy news: Logitech has killed the Concord line of remotes. In case you personal a Concord distant or needed to purchase one, take a breath. As of now, the corporate says it’s going to proceed to assist current and new Concord prospects.

In a publish on Logitech Help on Friday, the corporate stated that whereas its Concord remotes proceed to be obtainable via numerous retailers, it’s going to cease manufacturing them shifting ahead. Nonetheless, this doesn’t look like it’s going to have an effect on present and even new Concord customers, no less than the way in which Logitech explains it.

“We expect no impact to our customers by this announcement. We plan to support our Harmony community and new Harmony customers, which includes access to our software and apps to set up and manage your remotes,” a Logitech Help consultant wrote on the location. “We also plan to continue to update the platform and add devices to our Harmony database. Customer and warranty support will continue to be offered.”

In different phrases: Logitech is saying that your remotes will nonetheless work. Moreover, it says that its purpose is to “keep service running as long as customers are using it.”

The corporate additionally affirmed that it deliberate to proceed to make updates to the Concord software program for desktop and Concord apps for Android and iOS. It is going to proceed to supply a assist group in addition to provide sources on the Concord assist web page.

Logitech acknowledged that its remaining Concord stock will nonetheless be obtainable as provides final via chosen retailers for purchasers to buy. It is going to nonetheless proceed to keep up the Concord database and software program however will not improve the road or develop new merchandise for it.

The announcement capped years of rumors and hypothesis that the corporate was seeking to give its remotes the boot. In 2019, Logitech CEO Bracken Darrell stated that the remotes have been a small half of its general enterprise and that they have been dropping relevance in a world dominated by streaming companies.

“I think over time, you’ll have fewer and fewer people who feel like they really need that universal remote,” Darrell stated on the Vergecast. “Now you have a different problem: you have 10 different streaming services, and I want to watch Friends. Where do I watch it? So it’s less about different devices and more about different streaming services.”

But, even in 2019, Darrell stated that Logitech would at all times maintain Concord prospects, who “really love” the remotes. He’s not unsuitable. Even critics actually prefer it. The Concord distant makes frequent appearances on purchaser’s guides, together with Gizmodo’s personal information. On the announcement web page, dozens of customers expressed their dismay.

“Wow. I don’t get shaken up by much but this has rattled my home theater cage,” one person wrote. “Is this really the end? Please tell me we’re there’s some future for the Harmony hardware line. Please!”

RIP Concord. Let’s hope Logitech retains its phrase and gives trustworthy Concord prospects service for so long as they need it.



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